Senior DevOps Engineer | $48K-$72K USD + Remote | High Growth Contact Center SaaS Company

Company Description

**YOU MUST LIVE IN GUADALAJARA, JALISCO, MX TO APPLY TO THIS JOB - YOU CAN WORK REMOTELY IN GUADALAJARA.**

Our client is a fast-growing contact center SaaS company and has been named a top 10 contact center solution provider. Their platform offers a full suite of unified communications and consumer payment tools along with intelligence-based automation and real-time analytics to reduce operational costs and streamline call center workflows increasing productivity and revenue. 

Our client’s solutions are flexible and scalable whether your business is a global enterprise or a startup, their solutions are equipped to handle thousands of users in multiple sites globally and are scalable enough to affordably provide those same high end tools for small and medium-sized businesses.

Job Description

We’re looking for a Senior DevOps Engineer to join our client's development team and help us enhance our platform, develop new features, and optimize performance. If you thrive in a fast-paced environment and love working on scalable, high-impact applications, we’d love to hear from you!

Responsibilities:

• Design & maintain AWS infrastructure – Deploy, monitor, and optimize resources across AWS services (EC2, S3, RDS, Route 53, CloudWatch, IAM, Lambda, and more).
• Implement Infrastructure as Code (IaC) – Automate provisioning and management using Terraform, Ansible, or CloudFormation.
• Manage CI/CD pipelines – Enhance software delivery pipelines using Jenkins, GitLab CI/CD, GitHub Actions, or similar tools.
• Optimize performance & reliability – Ensure high availability, fault tolerance, and scalability across cloud environments.
• Monitor & troubleshoot systems – Use CloudWatch, Prometheus, Grafana, ELK stack, or similar to proactively monitor infrastructure health.
• Enhance security & compliance – Implement best practices for IAM, networking, security groups, encryption, and data protection.
• Support containerized environments – Deploy and manage Docker and Kubernetes clusters in AWS.
• Automate & streamline operations – Develop and maintain shell scripts, Python, or Bash automation tools.

Qualifications

• 4-8+ years of DevOps experience with strong AWS expertise (EC2, S3, RDS, Route 53, CloudWatch, IAM, VPC, and Lambda).
• Infrastructure as Code (IaC) experience with Terraform and/or Ansible, monitoring, Security.
• Proficiency in Linux system administration and scripting (Bash, Python, or similar).
• Hands-on experience with CI/CD tools (Jenkins, BitBucket CI/CD, GitHub Actions, or similar).
• Knowledge of networking, security, and IAM best practices in AWS.
• Experience with containerization (Docker, Kubernetes, ECS, or EKS).
• Strong problem-solving and troubleshooting skills in distributed cloud environments.
• Knowledge of log aggregation & monitoring tools (OpenSearch, Zabbix, Datadog).

Additional Information

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.