Senior Associate / Associate, DevOps Engineer, EASRE, Group Technology

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.​

Responsibilities

• Analyze, review, and document current functionality to determine potential areas of improvement
• Manage user permissions for tools according to the needs of projects and teams
• Perform application and system administration tasks, including data backups and scheduled jobs
• Test new versions of the tools and plug-ins to ensure compatibility
• Research and utilize industry standard methods and techniques
• Maintain JIRA projects, workflows, permissions, and users in Jira Service Management
• Improve JIRA security. Set access permissions for JIRA projects
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration
• Manage multiple responsibilities with tight deadlines
• Perform basic Linux and Windows Server administration tasks

Requirements

• Bachelor's degree in Management Information Systems, Computer Science or related discipline; or Master’s degree
• 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required
• Minimum of 3-5 years’ hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator
• Expert level Atlassian tool administration knowledge on JIRA
• Ability to write custom JQL
• Familiarity with Groovy
• Familiarity with commonly used plugins, eg. Scriptrunner
• Ability to construct custom dashboards using various filter types in JIRA
• Experience in performing Atlassian installations, migrations, and plugin installation, a must
• Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred.
• Microsoft SQL Server Database administration skills are preferred.
• LDAP integration experience
• Strong analytical skills
• Ability to work in a dynamic agile environment
• Must have strong work ethic with good time management skills
• Excellent verbal and written communication skills
• Position involves some interfacing with customers
• Provide L1/L2 support

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.