L2 Onsite IT Support Engineer IN

WE’RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L2 IN INDIA!<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span>
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Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family\-like environment where you’ll look forward to coming to work every day.<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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• Client in 190+ countries<\/span><\/span><\/span>
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• 6000+ Engineers<\/span><\/span><\/span>
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• 200+ Enterprise Clients<\/span><\/span><\/span>
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  <\/span>We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<\/span>
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  <\/span>Start your journey with Excis and grow with us!<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>

  What You Will Do:<\/span><\/span><\/b><\/span><\/span><\/span><\/span><\/span>
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  • Independently resolve on\-site incidents and service requests<\/span><\/span><\/span><\/span>
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  • Provide VIP user support with professionalism and urgency<\/span><\/span><\/span><\/span>
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  • Deliver end\-to\-end Digital Bar \/ Walk\-in centre support, including quick\-fix and device swaps<\/span><\/span><\/span><\/span>
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  • Support Boutique IT environments and applications<\/span><\/span><\/span><\/span>
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  • Hands\-on support for POS systems, barcode scanners and payment peripherals<\/span><\/span><\/span><\/span>
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  • Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)<\/span><\/span><\/span><\/span>
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  • Act as hands\-and\-eyes support for server \/ network teams<\/span><\/span><\/span><\/span>
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  • Manage printer and MFP support, including remote support team and vendor coordination<\/span><\/span><\/span><\/span>
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  • Support PC refresh activities:<\/span><\/span><\/span><\/span>
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    • Device stagging, testing and replacement<\/span><\/span><\/span><\/span>
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    • Planning and end user communication<\/span><\/span><\/span><\/span>
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    • Data migration support (where applicable)<\/span><\/span><\/span><\/span>
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    • Decommissioning and return of old devices<\/span><\/span><\/span><\/span>
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    • Ensure accurate CMDB and asset updates during moves, changes and refresh<\/span><\/span><\/span><\/span>
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    • Educate users on self\-help options and remote support tools.<\/span><\/span><\/span><\/span>
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    • Highlight automation opportunities to achieve optimization and efficiency goals.<\/span><\/span><\/span><\/span>
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    • Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.<\/span><\/span><\/span><\/span>
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    • Record tickets for every activity performed during routine on\-site support operations.<\/span><\/span><\/span><\/span>
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    • Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.<\/span><\/span><\/span><\/span>
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    • Promote remote resolution to reduce unnecessary dispatch visits<\/span><\/span><\/span><\/span>
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    • Support local IT project activities and initiatives<\/span><\/span><\/span><\/span>
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    • Handle escalations<\/span><\/span><\/span><\/span>
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    • Local stock management<\/span><\/span><\/span><\/span>
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    • End user trainings and new user induction trainings<\/span><\/span><\/span><\/span>
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      Requirements<\/h3>

      • Strong troubleshooting and client\-side incident resolution skills<\/span><\/span>
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      • Experience supporting VIP users<\/span><\/span>
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      • Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools<\/span><\/span>
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      • Knowledge of HAM processes<\/span><\/span>
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      • Ability to prioritize tasks and manage multiple activities<\/span><\/span>
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      • Strong customer\-facing and communication skills<\/span><\/span>
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      • LAN\/WAN and server room equipment’s fundamentals knowledge<\/span><\/span>
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      • Fluent in English and local language<\/span><\/span>
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      • ITIL process knowledge preferred<\/span><\/span>
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        Benefits<\/h3>

        Why Join Us? <\/span><\/span><\/span><\/span><\/span><\/span>
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        At Excis, your work matters. You’ll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. <\/span><\/span><\/span><\/span><\/span><\/span>
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        Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!<\/span><\/span><\/span><\/span><\/span><\/span>
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