IT Support Engineer (TC)

Role Overview: 

We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.

Key Responsibilities:

• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.

• Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.

• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.

• Complete IT inductions and on-boarding/off-boarding of employees.

• Administer user accounts, permissions, and access rights in accordance with company policies.

• Collaborate with team members to identify recurring issues and implement proactive solutions.

• Assist in the deployment and maintenance of software applications and updates.

• Liaise with 3rd party vendors, and raise purchase requests in a timely manner.

• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.

• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.

• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.

Qualifications & Skills:

• 2+ years of experience in an IT support role.

• Proficiency in troubleshooting hardware, software, and network issues.

• Good networking knowledge (DHCP, DNS, IP etc)

• Solid understanding of Windows and/or macOS operating systems.

• Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.

• Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.

• Ability to prioritise tasks and manage time efficiently in a dynamic work environment.

• Proven ability to work independently as well as collaboratively within a team.

Additional Information:

• Occasional after-hours and weekend work may be required for system maintenance and upgrades.