IT Support Engineer Intern

About InstaDeep
InstaDeep, founded in 2014, is a pioneering AI company at the forefront of innovation. With strategic offices in major cities worldwide, including London, Paris, Berlin, Tunis, Cape Town, New York and San Francisco, InstaDeep collaborates with leading organisations such as Google DeepMind and prestigious educational institutions including MIT, Stanford, Oxford, UCL and Imperial College London.
We are a Google Cloud Partner and a select NVIDIA Elite Service Delivery Partner. Our acquisition by BioNTech has further strengthened our commitment to building impactful, trusted and responsible AI systems.
Join us to be part of the AI revolution!

InstaDeep is seeking an IT Support & Security Administration Engineer Intern to join our IT team in London, England.
This internship is an opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites. You will support endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support and operational IT tasks under the guidance of the Global IT team.

The role is well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely. You will gain exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices.

Role Overview

• Opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites.
• Supports endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support and operational IT tasks under the guidance of the Global IT team.
• Well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely.
• Gains exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices.

Role Responsibilities

• Assisting with endpoint preparation, device setup and user equipment handover.
• Supporting onboarding and offboarding tasks for employees and contractors.
• Helping resolve user support tickets, break-fix requests, and routine IT issues.
• Supporting device, account and access administration processes.
• Helping maintain accurate device, asset and ticket records.
• Supporting evidence-friendly IT processes for access, device status and operational controls.
• Assisting with overflow ticket handling during busy periods or site-support peaks.
• Supporting London-based users while coordinating with IT colleagues across other sites.
• Following documented procedures for access, endpoint support, escalation and exception handling.
• Contributing to improvements in internal IT support documentation and knowledge-base articles.

Typical Deliverables

• Completed onboarding and offboarding support tasks.
• Endpoint preparation and device-readiness activities.
• Ticket resolution and user-support records.
• Asset and device-status updates.
• Access-support evidence and operational logs.
• Updated IT support documentation or process notes.
• Improvements to repeatable support procedures.
• Design, deployment and operation of a leading-edge ICT and SSLDC Security stack supporting a highly innovative and AI-first business.

What We Are Looking For

Essential

• Currently studying, recently graduated, or early in your career in IT, computer science, cybersecurity, systems administration, networking or a related field.
• Basic understanding of laptops, operating systems, user accounts, networks and common productivity tools.
• Interest in endpoint support, user support and IT service management.
• Strong attention to detail and willingness to follow structured processes.
• Good communication skills and a user-focused mindset.
• Ability to work reliably as part of a team and ask for help when needed.
• Availability to work from London for the duration of the internship.
• Right to work in the UK for the duration of the internship.

Desirable

• Experience supporting macOS, Windows or Linux endpoints.
• Familiarity with Google Workspace, Slack, Notion, Jira or similar workplace platforms.
• Exposure to identity and access management concepts such as SSO, MFA, onboarding and offboarding.
• Basic understanding of IT security practices, such as least privilege, secure device handling and access control.
• Experience with ticketing systems, asset inventories or device-management tools.
• Interest in ITIL, ITSM, networking, endpoint management or cybersecurity.
• Interest in the design, deployment and operational support of leading-edge Agentic AI security guardrails.

Expected Competence Development

• Endpoint support — developing towards an advanced practical level.
• User support — developing confidence in diagnosing and resolving user issues.
• Process discipline — learning how to follow, evidence and improve repeatable IT processes.
• Identity lifecycle support — understanding onboarding, offboarding and access-control workflows.
• Compliance-aware IT operations — understanding why accurate records, approvals and exceptions matter.

Training and Development

• Vendor and device-management practices.
• Identity lifecycle and onboarding controls.
• IT support, ticket handling and escalation processes.
• Compliance evidence and exception handling.
• Security-aware endpoint and access support.
• Relevant learning paths such as ITIL, ITSM, CCNA or CompTIA Security+ depending on interest and role fit.
• Exposure to frontier AI security R&D and POC validation with industry leaders.

How You Work

You are likely to be someone who:

• Enjoys helping people solve practical technology problems.
• Is curious about how modern IT environments operate.
• Works carefully and follows process.
• Communicates clearly and professionally.
• Is comfortable handling several small tasks in parallel.
• Knows when to escalate rather than guess.
• Wants to learn how IT support, security and compliance fit together in a modern AI-first company.

Why Join Us

This internship offers the opportunity to learn within a modern, international AI company operating at the intersection of:

• Enterprise IT.
• Cloud and AI infrastructure.
• Identity and access management.
• Endpoint operations.
• Compliance and audit readiness.
• Hands-on experience supporting real users, real devices and real operational processes while contributing to a team that helps InstaDeep work securely, reliably and effectively.