IT Support Engineer

We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products.

We're a fast-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that!

As one of the UK’s only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.
 
About the role

We’re on the lookout for a proactive, people-first IT Support Engineer to join our growing IT & InfoSec team at Creditspring. You’ll be the go-to person for all things IT, supporting our fantastic teams in London and Bengaluru, helping with everything from laptops to large events, and making sure everything runs like clockwork.

You’ll work closely with our IT & InfoSec Manager and occasionally step into their shoes when they’re away, so this is a brilliant opportunity for someone who’s eager to grow and learn in a fast-moving, supportive environment.

Responsibilities

• Be the friendly face of IT support for our staff in London and remotely in Bengaluru.
• Keep desktops and laptops running smoothly (macOS & Windows).
• Manage helpdesk tickets, resolving where you can, escalating when needed.
• Be part of the in-office support rota.
• Support internal events like all-hands meetings, team socials, and speaker sessions.
• Assist with IT projects.
• Step in for our IT & InfoSec Manager when needed.
• 1st and 2nd line IT support across the company.
• Supporting our mobile device management tools: Mosyle (Mac) and Intune (Windows).
• Helping us stay secure with basic cybersecurity checks like antivirus, email filtering, etc.
• Supporting people as they join, move, or leave, making sure they have the right tools and access.
• Keeping an eye on system alerts via our SIEM platform and escalating where needed.
• Making sure our hardware is tracked and managed properly.

What you'll need to succeed

Tech Experience

• Mac management (with Mosyle, Jamf or Kandji).
• Windows support and endpoint management (ideally using Intune).
• Experience with Microsoft Entra ID/AzureAD and Microsoft 365.
• Familiarity with Slack, Notion, and Basecamp.
• Previous experience in a helpdesk/user support role (Jira Service Management is a bonus).
• Networking basics, even better if you've touched Fortinet, Meraki, or ProCurve.

Skills & Attributes

• Confident working with both Mac and Windows systems.
• Basic knowledge of cloud (AWS), networking (VLANs, subnetting, security).
• Calm under pressure and can juggle multiple things at once.
• Friendly, collaborative, and always happy to help.
• Experience in an FCA regulated business would be a plus.

Qualifications

We don’t require a formal degree or IT certifications for this role, however we do need a pass on GCSE (or equivalent) in English and Maths. Provable knowledge and experience, a genuine passion for technology, and a drive to learn and grow is what matters most to us.

Don’t meet all the listed requirements? Research shows that women and people of underrepresented groups often don't apply for jobs unless they're 100% qualified. As an equal opportunities employer, we know that diversity is a key part of our teams' successes - so if your experience doesn’t fit perfectly but this role excites you, we’d love for you to apply. We’re committed to Creditspring being an inclusive environment where employees feel welcomed, valued and listened to; we want you to thrive as your true self.

Please note that the People Team is contactable only via people@creditspring.co. Unsolicited emails to other team members will not be actioned