IT Network Administrator

The purpose of this position is to maintain an international, multi-site environment that is hosted in a Cloud Service environment, ensuring reliability and enforcing IT governance and security standards.

Responsibilities:

•  Proactive monitoring of all network devices, cloud-services, using a combination of tools to ensure high availability and SLA’s, includes working with (network NOC, MSP, and security SOC). (20%)
• Work on projects that align with the IT Department and Company Goal (20%)
• Provide Level 2, 3 support and technical ability to IT groups, Users and Customers (20%)
• Perform other duties as assigned. (10%)
• Identify and evaluate new technologies & security standards, collaborate with other team members to complete tasks (10%)
• Provide proactive monitoring ‘availability, utilization, throughput, goodput, and latency (10%)
• Stay current on security trends and pursue preventative security measures, ensure business continuity, backup and disaster recovery. (10%)
• Provide emergency 24 x 7 on-call support on a rotating basis
• Involved in monthly rotation of maintenance patching, and after-hours support

• BS in Computer Science, Networking or equivalent work experience
• 5+ years in IT system networking and/or support
• 3+ years hands on experience within supporting multi-site environments, including LAN, WAN, Wifi topologies, including Azure cloud environment, while providing/enforcing global security governance and standards 
• Exposure to Microsoft Office 365 best practices
• Exposure to Microsoft Azure 
• Ability to provide advanced technical support, troubleshooting complex problem solving, and experience maintaining clear, concise documentation and network diagrams. 
• Earns and shows Trust and Respect
• Team Player (Dependable, Collaborative)
• Curious and Eager to Learn
• Shows Technical Competence and Aptitude
• Forward Thinking with ability to understand the Big Picture
• Experience implementing security policies and managing security tools (reacting to incident alerts and working with security providers)

Desired Experience & Skills: 

• Exposure to management of infrastructure supporting SAP S/4 Hana 
• Exposure to migrating Active Directory in a Hybrid to Entra, including the use of Intune to manage desktops
• Knowledge of IP addressing and common networking protocols like IPv4 and IPv6.
• Knowledge of common operating systems such as Windows (2016 & up), Linux and MAC OS.
• Knowledge working with a (network NOC and security SOC)
• Knowledge of ISP/Communication Providers that includes Express-route and Dynamic Virtual Private Networks (VPNs)
• Mobile device management (MDM) and remote access technologies

Physical Requirements:

• Ability to travel average of 5% per year
• Ability to be able to lift approximately 20-50 pounds (with assistance when needed).
• Able to maneuver under workstations and in other areas that are not easily accessible.

Salary Range: 75-100K annually

Who is Ball Horticultural Company: 

Ball Horticultural Company is a leading breeder and distributor of flowers and vegetables around the globe.  Headquarters are in the suburb of West Chicago (near Naperville and Geneva), our 60-acre property boasts 10 acres of display gardens.  The gardens are primarily used as a sales and marketing tool but also provide a great relaxation opportunity for staff at the home office.  Perennials, annuals, vegetables, roses and shrubs are blooming from May through September.  

Our promise to you:

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable. 

In addition to this we provide a comprehensive Total Rewards package that includes: 

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• An onsite subsidized café overlooking 30 acres of renowned display gardens and restored natural areas
• Employee Assistance Program and Positive Health programs