IT Director

Job Description

Position Summary:

Responsible for hands-on leadership, driving the strategic direction, security, and performance of IT infrastructure, ensuring seamless support of business operations for more than 130 locations in the U.S. and Australia.

Responsibilities:

Leadership and Team Development:

• Recruit, train, mentor and manage high performing IT team. Department team members operate in the U.S. and Australia.
• Set clear performance goals and provide on-going coaching and development.
• Foster a collaborative and accountable team culture.

Infrastructure and Operations:

• Design, implement and maintain scalable infrastructure solutions.
• Monitor system performance and proactively identify and address risks and issues.
• Develop and manage the annual IT budget and optimize cost efficiency.
• Maintain accurate documentation for configurations, system changes, and standard operating procedures.
• Develop and maintain relationships with external IT vendors and service providers.
• Collaborate cross-functionally to align IT infrastructure initiatives with business goals.

Security and Business Continuity:

• Oversee cybersecurity strategy, including threat detection and prevention, ensuring monitoring operations comply with applicable government regulations and standards.
• Facilitate regular security audits, evaluating systems for vulnerabilities and recommending modifications.
• Develop and provide guidance on acceptable use, incident response and risk management.
• Facilitate IT incident investigations and evaluate and report on response management.
• Develop, implement and test disaster recovery and business continuity protocols.
• Maintain up to date technical knowledge and current knowledge of emerging security threats, technical challenges and developments in system protection and IT security standards.

Required Skills and Expertise

• Proven experience in server administration, networking, and cybersecurity.
• Strong leadership, communication and problem solving skills.
• Proficiency in a wide range of technologies, including: o VMWare VSphere/VCenter, VMWare Horizon Suite o Palo Alto Firewalls, Cisco Meraki Networking, Cisco 9k switches, CISCO UCS o Windows Server (2008, 2012-R2, 2016, 2019), Active Directory, Group Policy o DNS, DHCP o Domain and Certificate Management o Microsoft 365 Suite (Azure, InTune, Autopilot, Exchange) o Apple Business Manager o Microsoft SharePoint, Windows 11 o HPE Alletra SAN, Dell/EMC Powescale NAS o Microsoft SQL Server, PowerShell Scripting and Automation o Cohesity and Veeam Backups, Zerto Disaster Recovery

Qualifications:

• Bachelor’s degree in Information Technology or related field.
• Minimum 10 years of IT infrastructure experience.
• 3-5 years in IT security
• 3+ years prior IT leadership or management experience.
• Flexibility to adjust work hours as needed to manage U.S. and Australia teams and needs.
• Valid drivers’ license required before driving on company business.

Work Environment:

• Office environment with need to access and work in server room, where temperatures can reach 82 degrees Fahrenheit and noise levels can reach 70-79 dBA (A-weighted decibels)
• Use standard office equipment including computers, telephones, photocopiers/printers, scanners, and filing cabinets.

Physical Requirements:

Physical demands described represent those that must be met to successfully perform the essential job functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Regularly required to sit, stand and walk; use hands and fingers, handle, or feel objects, tools or controls; talk and listen to hear.
• Occasionally required to stoop or bend and reach or lift with hands and arms.
• Regularly lift and/or move files and office supplies and open filing cabinets. May be required to lift or relocate computer equipment.
• Must be able to lift 20 pounds and have excellent manual dexterity.
• Specific vision abilities required include close and distance vision and ability to adjust focus with extended periods of time spent viewing computer monitors.

Travel

Occasional travel, some of which may be overnight.