Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Job Summary

Facilities Manager role working with established client within the technology sector based in London with responsibility of a portfolio of offices across EMEA.

Lead comprehensive facility management services as the primary point of contact for medium-scale portfolios, driving operational excellence and strategic initiatives while supporting senior leadership in delivering quality solutions. Manage facility operations through advanced coordination, budget oversight, and client relationship development, ensuring seamless service delivery across multiple sites or complex facilities while maintaining strong vendor partnerships.

Key Accountabilities

Operational Management

• Coordinate complex tenant requirements and lead facility staff and contractor teams.
• Develop and implement facility management programmes that significantly reduce operating costs and increase productivity.
• Oversee multi-site or complex facility operations ensuring quality service delivery within prescribed budgets.
• Lead work assignments for building technicians, vendors, and contractors across expanded portfolio.

Client Interface & Strategic Reporting:

• Serve as primary strategic client contact for comprehensive facility management services.
• Lead monthly, quarterly, and annual reporting processes with advanced analytics and recommendations.
• Drive client satisfaction through proactive service delivery, strategic problem-solving, and relationship expansion.
• Maintain comprehensive management systems and implement client policy improvements.

Budget & Financial Leadership

• Lead development and management of capital and expense budgets for medium-scale operations.
• Execute advanced budget forecasting, variance analysis, and financial performance optimisation.
• Interface directly with senior client representatives on strategic financial matters.
• Drive cost optimisation initiatives and identify revenue enhancement opportunities.

Vendor & Contractor Management

• Lead vendor and contractor relationships ensuring compliance and performance excellence.
• Oversee service delivery coordination across multiple locations with minimal operational disruption.
• Implement and maintain enhanced safety and compliance standards.
• Lead contractor performance evaluations and quality assurance programmes.

Performance Leadership & Innovation

• Develop and execute annual performance plans while exceeding Key Performance Indicators.
• Lead best practice development and knowledge sharing across the organisation.
• Drive continuous operational improvement initiatives and innovation programmes.
• Lead safety protocols, emergency response procedures, and business continuity planning.

Essential Qualifications

• 5-7 years facilities management experience with progressive responsibility.
• Proven ability to manage facility operations within £500k-£1m revenue range.
• Demonstrated experience with multi-site or complex facility management.
• Advanced client interface and relationship management experience.
• Comprehensive knowledge of building systems and maintenance protocols.
• Advanced proficiency with CMMS and facility management technologies.
• FMNA FM002 Job Description / V001 / January 2026 / J.Fowler
• Strong understanding of health and safety regulations and compliance management.
• Excellent communication, presentation, and organisational skills.
• Experience leading teams and managing contractor relationships.

Preferred Qualifications

• IFMA certification (FMP required, SFP preferred).
• Advanced experience with budget management and financial analysis.
• Proven knowledge of vendor management and strategic procurement processes.
• Project management certification or extensive coordination experience.
• Demonstrated client service delivery and relationship expansion experience.
• Experience with performance management and team development.
• Knowledge of sustainability and energy management practices.

#LI-JA1

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.