Data Center Technician

Data Center Technician - Ashburn, VA (Local Travel Required)

Location: Ashburn, Virginia
Employment Type: Full-Time
Education Requirement: Bachelor's Degree or a minimum of 5 years of relevant experience

Compensation: $40 - $45 per hour

Position Summary

The Data Center Technician will provide on-site technical support across two data center facilities in Ashburn, VA. This hands-on role is responsible for maintaining and supporting IT infrastructure, coordinating with remote teams, and managing vendor relationships to ensure optimal data center performance, availability, and compliance with operational standards.

Key Responsibilities

Hands-On Support

• Serve as on-site 'hands and eyes' for remote administrators and support teams.

• Perform hardware diagnostics and repairs (e.g., disk replacements, power supplies, SAN components).

• Manage RMA (Return Merchandise Authorization) processes with vendors for defective hardware.

Hardware Management

• Install, upgrade, rack, and cable IT hardware and components.

• Decommission, remove, and document retired equipment.

• Receive, unpack, assemble, and dispose of equipment and packaging per site policies.

Cabling & Connectivity

• Trace, troubleshoot, and resolve cabling issues.

• Run and manage network patch cables to install, activate, replace, or decommission network components in accordance with client procedures.

• Coordinate with team members for new cable runs.

• Document switch ports and update inventory systems accordingly.

System Configuration & Monitoring

• Assist with initial configuration of hardware to establish network connectivity.

• Commission servers for remote access and monitoring (e.g., iLO, iDRAC).

• Support and maintain computer room monitoring systems such as NetBotz, StruxureWare, or similar tools.

Asset & Inventory Management

• Track and manage IT assets and spare parts using client inventory tools (e.g., Command).

Vendor & Project Support

• Escort vendors (telecom, hardware vendors, consultants) within secure areas.

• Provide technical assistance for special IT projects as needed.

Ticketing & Change Management

• Utilize client ticketing and workflow management tools (JIRA experience preferred).

• Follow established processes for:

  • Change Management - ServiceNow

  • Incident Management - ServiceNow

  • Problem Management - ServiceNow

  • Configuration Management - ServiceNow and Command

• Experience with ServiceNow is required.

General Support

• Provide daily operational support to ensure data center uptime and compliance with company standards.

• Perform basic maintenance tasks such as racking, cabling, and hardware replacements with accurate documentation.