Cloud Engineer II

HaloMD

Who We Are: 

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Summary

The Sr. Cloud System Engineer II administers, manages and troubleshoots the organization's cloud and on-premises IT Servers, Systems and Network while also serving as an IT Service Desk escalation point.

Essential Job Duties and Responsibilities

• Maintain, design, test, configure, and administer IT Network/Systems. Azure focused.
• Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises. Identifies opportunities to implement technical process/procedure improvements.
• Provide support to all IT department team members in addition to end users, including face to face, email, and phone communication.
• Serve as level 2 support for IT Service Desk
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
• Assist in IT Asset Management to ensure accurate inventory records.
• Other duties as assigned.

Skills/Specialized Knowledge

• Azure virtual desktop admin.
• M365 Administration
• Intune Admin
• Azure Experience /devops.
• Azure policy and Purview experience.
• Active Directory/Azure Entra ID
• Azure Replication, Advanced GPOs, domain-wide maintenance scripting, etc. a plus
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Documentations creation

Education and/or Experience

• Bachelor's degree or equivalent combination of education and experience
• 5-7 years' experience in a similar role
• Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory
• Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
• Intune and Office 365 Administration
• Azure DevOps Administration and Configuration
• Exchange Online
• Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
• PowerShell Scripting, Remote Management tools
• Azure Certifications
• Mac OS business support a plus.

Perks & Benefits:

• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.