The Role
This role will be responsible for delivering first-class technical support to the business. Working closely with the support and infrastructure team, alongside the existing IT support engineer, working on a broad range of applications, devices, and networking components, ensuring smooth operation and maintenance of moderately complex systems. Due to the nature of the role which supports predominantly office-based stakeholders, and the benefit of on-the-job learning and mentoring, this will be an office-based position.
Responsibilities
× Provide first-line and second-line IT support, troubleshooting hardware, software, and networking issues.
× Respond to helpdesk tickets promptly, diagnosing and ensuring effective problem resolution, escalating where necessary and providing excellent customer service.
× Assist in the setup and maintenance of meeting rooms, AV equipment, and teleconferencing solutions.
× Maintain and support Microsoft operating systems, Office365, and enterprise applications.
× Manage user accounts, permissions, and group policies in Active Directory and Entra ID.
× Support mobile device management through Intune, Company Portal, and Microsoft Authenticator.
× Configure and maintain printers and other peripherals.
× Perform routine maintenance and support for PC hardware and software.
× Collaborate with the infrastructure team on system improvements and updates.
× Ensure IT documentation is kept up to date for all processes and troubleshooting steps.
× Project work as required, i.e. desktop computers configuration.
× Providing meeting room support when required.
Professional Experience
× Minimum two years’ experience working in an IT support and customer service-focused environment.
× Professional manner with excellent communication skills and telephone etiquette; able to interact with all levels of seniority within the firm.
× Strong problem-solving skills and persistence in resolving technical issues.
× Attention to detail, logical thinking, and a proactive attitude.
× Highly organised, with the ability to manage time effectively and prioritise tasks under pressure.
× Proven track record as an effective team member.
× Experience in a smaller corporate setting within financial services, legal, or insurance industries (less than 500 employees)
Technical Experience
Essential:
× Microsoft Operating Systems (Windows 10, 11).
× Office365 application suite administration.
× Active Directory / Entra ID Administration.
× Desktop/User automation using Group Policy and/or SCCM.
× Configuration and support for Intune, Company Portal, and Microsoft Authenticator.
× Exchange Online and Exchange Server administration.
× Printer configuration and maintenance.
× PC hardware maintenance and troubleshooting.
Desirable:
× Market Data platforms (Bloomberg, Eikon, FactSet).
× Exposure to Citrix environments.
× Understanding of network fundamentals (Cisco).
× Familiarity with Mitel telephone systems.