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1st/2nd Line IT Support Engineer - London Bridge

Microbyte
Full-time
On-site
London, London, City of, United Kingdom
Data Center Operations

Microbyte is looking for a 1st/2nd line engineer to join an established MSP with exciting growth plans. This role will be for the London Bridge office  and will mainly be office-based.  Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.

 

The role will include:

  • Call-taking and immediate fixes (triage)
  • Pre-booked support tickets
  • Working with forward-thinking engineers and the latest technologies
  • On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
  • Diverse customer-base and solution portfolio
  • Integration with a fast-paced, international team of people
  • Excellent, developed roadmap opportunities for clear progression

 

Role Specifics:

  • Probation Period: 3 months
  • Working Hours: 08:45 – 17:30
  • Salary: Dependent on experience but based on a clear roadmap

 

Working Knowledge Required:

  • PC, Mac + Windows Server (2016, 2019, 2022) Administration
  • Office 365 Administration (Exchange Online, Teams + SharePoint)
  • Printer Management + Administration
  • General Application Support (Office, Sage etc.)
  • Networking Concepts (DHCP, DNS, IP, NAT etc.)
  • Remote Support Tools
  • Active Directory + Azure AD Administration

 

For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.