Microbyte is looking for a 1st/2nd line engineer to join an established MSP with exciting growth plans. This role will be for the London Bridge office and will mainly be office-based. Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
The role will include:
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
Role Specifics:
- Probation Period: 3 months
- Working Hours: 08:45 – 17:30
- Salary: Dependent on experience but based on a clear roadmap
Working Knowledge Required:
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Office 365 Administration (Exchange Online, Teams + SharePoint)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Remote Support Tools
- Active Directory + Azure AD Administration
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.