Technical Facilities Manager

Job Description

Technical Services Facilities Manager (Soft and Hard Services), Central London, 60,000 to £65,000 plus full package

Our client is a dynamic national Facilities Management company committed to delivering exceptional workplace experiences. They specialise in supporting corporate office occupiers by managing high-performing hard services estates and providing outstanding customer service.

They are currently seeking an experienced Technical Services Facilities Manager to lead the delivery of Helpdesk and Hard Services at a prestigious law firm in Central London. This is a client-facing leadership role that requires a strong operational focus and a commitment to delivering a five-star service across all aspects of facilities management.

About the Role

As Technical Services Facilities Manager, you will be responsible for the full scope of the contract, from service delivery and compliance to financial performance and client relationship management. Leading an on-site maintenance team, you will ensure consistent, high-quality service while acting as the key point of contact for the client.

Your responsibilities will include:

Overseeing day-to-day Helpdesk and Hard Services operations

Managing PPM and reactive maintenance to ensure compliance and safety

Leading small works and project delivery

Producing monthly reports and data analysis for the client

Ensuring full statutory compliance across the estate

Taking ownership of contract P&L and billing

Identifying and driving service improvements and innovation

Building strong client relationships and fostering a culture of high performance

What We Are Looking For

A confident and inspirational leader with experience in client-facing roles

At least three years of experience in a similar hard services or building services (M&E) management role

A successful track record in delivering technical FM services

Strong commercial acumen with experience managing P&L and service contracts

Excellent communication and negotiation skills

Technically knowledgeable and capable of implementing effective service strategies

A proactive, solutions-oriented approach with a focus on continuous improvement

What We Offer

Competitive salary of 60,000 to £65,000

33 days holiday including Bank Holidays

Employee Assistance Programme

Company recognition and reward scheme

Life insurance (one times annual salary)

Cycle to Work scheme

Recommend-a-friend scheme

Opportunities for professional development and career progression

Interested?

If you are ready to take the next step in your facilities management career and join a forward-thinking, service-led organisation, we would love to hear from you. Apply today and be part of the team.