Technical Facilities Manager

We are looking for a Technical Facilities Manager to oversee the operational delivery of Hard FM services across a national customer contract.

You will ensure that client assets are safe, compliant, and fully operational, aligning with both contractual obligations and Atlas’ high service standards.

This is a site-based role in London, with occasional travel and overnight stays as required.

You will be responsible for both planned and reactive maintenance across all Hard FM products, whether self-delivered or managed through a supply chain. Additionally, you will be the first point of escalation for customer service issues and will manage day-to-day operational relationships with key stakeholders.

Key Responsibilities

Health & Safety / Compliance

• Ensure the client estate remains safe, compliant, and aligned with statutory regulations.
• Conduct Records Audits and Site Safety Inspections, working alongside Technical and Compliance Managers.
• Review Risk Assessments and Method Statements (RAMS) from subcontractors to ensure alignment with legislation and Atlas Workplace Services (AWSL) values.
• Maintain compliance with ISO 9001, 14001, 45001 and other quality assurance systems.
• Act as the arbiter in case of safety disputes and ensure all incidents, accidents, and near misses are reported per company policy.
• Ensure all contractors (both Atlas and client-side) are properly inducted, issue and manage permits to work, and ensure work is conducted safely.

Operational Management

• Align the annual maintenance programme with the contractual specification while minimising disruption to the client's core business.
• Ensure operational delivery considers sustainability, value for money, and service quality.
• Oversee reactive and planned maintenance across all FM services, ensuring a compliant and fully operational facility.
• Work closely with the Account Manager, Performance Manager, and specialist departments to deliver an integrated FM service.
• Support budget management by providing accurate financial data and ensuring all commissioned works are properly authorised and paid.
• Provide technical support to the wider account team when required.

Commercial & Finance

• Fully understand the contract and service specification to ensure compliance.
• Work with the Account Manager and Performance Manager to monitor SLAs and KPIs.
• Assist the Commercial Manager in identifying efficiencies and value-for-money improvements for the customer.
• Support the Commercial Assistant in producing accurate quotations that reflect the full scope of work.

Customer Management & Governance

• Act as the primary point of contact for customer issues, liaising with internal and external stakeholders.
• Encourage feedback to identify areas for continuous improvement.
• Maintain transparent and effective communication with customer stakeholders and the core client team.
• Ensure all governance requirements are met in line with contract expectations.
• Promote a culture of service excellence and continuous improvement.
• Identify opportunities to expand business services and collaborate with the Commercial and Business Development teams to secure new contracts.
• Travel to customer sites (mainly in the Northern Region, but some national travel required) to build relationships and oversee service delivery.

Resource & Supplier Management

• Analyse scheduled facilities services to ensure optimal efficiency, recommending improvements where necessary.
• Ensure value for money by evaluating alternative solutions and approving works in line with Atlas’ quality and environmental policies.
• Develop environmental initiatives in line with Atlas’ sustainability strategy.
• Oversee supplier performance, ensuring focus on safety, service delivery, business continuity, and cost-effectiveness.
• Provide accurate performance feedback for preferred suppliers.
• Maintain detailed records of service delivery, including meeting minutes, action plans, and written notes.

Reporting & Quality Assurance

• Provide service delivery reports in line with the compliance framework.
• Ensure all contractual governance requirements are met.
• Maintain quality assurance by ensuring compliance with ISO standards (9001, 14001, 45001) and conducting regular audits and checks.

Qualifications & Certifications

• GCSE (or equivalent) in English & Maths.
• Accredited Health & Safety qualification (e.g. NEBOSH General Certificate or IOSH Managing Safely).
• Relevant Technical Qualification.

Knowledge & Skills

• Proven experience in property management and FM service delivery across diverse property portfolios.
• Ability to manage and influence stakeholders in a multi-client/contract environment.
• Experience in leading both direct and outsourced FM teams.
• Strong financial and commercial awareness within large organisations.
• Deep understanding of FM service delivery, statutory requirements, and applicable legislation.
• Familiarity with trends in the FM market and ability to apply best practices.
• Proven track record in managing P&L and delivering against business targets.
• Hands-on experience with basic maintenance tasks (e.g. emergency light testing, tap temperature checks).
• Proficiency in Microsoft Office and CAFM systems (e.g. Maximo).
• Previous experience producing quotations for customers.

At Atlas Workplace Services, we do things differently. We believe buildings thrive when managed by people who care. Our national team manages over 1,000 sites and 11 million sq. ft. of property across the UK, delivering engineering maintenance, security, cleaning, compliance, reception, energy solutions, and more.

By combining expertise, technology, and a people-first approach, we create workplaces that are safer, more efficient, and more enjoyable for everyone.