Systems Engineer (Digital Workplace)

Systems Engineer (Digital Workplace)

Whats on offer:

• 1 year contract
• Location: Central, Singapore
• Open to foreigners
• Assumption: 100% onsite unless told otherwise
• Mandatory: Must have set up Intunes from scratch (Project implementation)
• At least 5 years of relevant experience

Responsibilities:

Microsoft Endpoint Manager: Intunes

● Device Deployment & Configuration:

1. Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobile devices).
2. Configure and maintain device images, ensuring compliance with security and performance standards.

● Device Security & Compliance:

1. Implement and enforce security policies for devices, ensuring threat protection and compliance with regulations.
2. Regularly update and patch devices to address vulnerabilities.

● Endpoint Management:

1. Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting.
2. Troubleshoot and resolve hardware and software issues on end-user devices.

● Software Management:

1. Oversee deployment and updates for operating systems, applications, and software licenses.
2. Ensure software compliance and manage software licensing.

● User Support & Training:

1. Provide technical support for end-user devices, addressing issues and inquiries.
2. Develop and deliver training and documentation to enhance user device management.

● Asset Management:

1. Maintain an accurate inventory of end-user devices, including specifications, warranties, and locations.
2. Monitor device lifecycles and recommend replacements or upgrades.

● Performance Optimization:

1. Optimize device performance and implement monitoring and tuning strategies for efficient device usage.

● PowerShell Scripting:

1. ○ Use PowerShell scripting to automate device management tasks and improve operational efficiency.

OKTA

● Okta Management:

1. Implement authentication flows, including adaptive MFA, role-based access control, and flexible authorization.
2. Configure factor enrollments, sign-on policies, and application policies.

● Security & Compliance:

1. Implement security best practices to protect sensitive data and ensure compliance with privacy regulations.
2. Manage access controls, authentication, and authorization within Okta.

● Integration & Customization:

1. Integrate applications using SAML, OAuth, and OIDC protocols. ○ Perform business use case analysis and implement POCs within Okta.

● User Support & Training:

1. ○ Provide technical support, troubleshoot issues, and assist with user training for Okta. ○ Create and maintain Okta user documentation and training materials.

● Monitoring & Reporting:

1. ○ Monitor Okta performance and usage, proactively identifying and resolving issues. ○ Generate and provide reports on Okta usage and performance for management.

Google Workspace

● Google Workspace Administration:

1. Manage user accounts, permissions, and groups within Google Workspace. ○ Implement and enforce security policies for Google Workspace to ensure data protection and compliance.
2. Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meet organizational needs.

● User Support & Training:

1. Provide technical support to end-users, addressing issues related to Google Workspace applications.
2. Develop and deliver training on Google Workspace best practices and functionality.

● Performance Monitoring & Reporting:

1. Monitor Google Workspace usage and performance, ensuring optimal service and uptime. ○ Generate reports on user activity and service health for management.

Zoom

● Zoom Administration:

1. Configure and manage Zoom accounts, user roles, and settings to ensure smooth operations.
2. Implement security features for Zoom meetings and webinars, including encryption, authentication, and access controls.

● User Support & Training:

1. Provide support for Zoom-related issues, troubleshooting video and audio problems, meeting setup, and integrations.
2. Develop training materials and conduct sessions to ensure users can effectively use Zoom for meetings and webinars.

● Integration & Customization:

1. Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace, Microsoft 365).
2. Customize Zoom settings to meet the organization's workflow and compliance requirements.

● Monitoring & Reporting:

1. Monitor Zoom usage and performance, ensuring high availability and optimal user experience.
2. Generate reports on Zoom meetings, usage, and performance metrics for management.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-10 years of experience in identity and access management, end-user device management, and support.
• Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS, Android).
• Strong knowledge of endpoint security best practices and compliance requirements.
• Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft Endpoint Manager, AD).
• Familiarity with cloud-based collaboration tools (Google Workspace, Microsoft 365, Zoom).
• Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, and Zoom.
• Experience with scripting and automation via APIs.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.