Staff Systems Engineer_SCCM/INTUNE/Windows 365

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our engineering functions into a single area focused on providing world class engineering to our end user systems. This change is geared towards rethinking how we provide engineering for the services we're responsible for.

Reporting to the Director - Client Engineering, this role is responsible for the infrastructure, applications, systems, and services throughout the Visa Endpoint environment. The successful candidate will be required to assist in defining and setting standards, applying solutions-based engineering, assist in the design and architecture of the endpoint environment, as well as high level operations support within the department for escalations and communication.

Essential Functions:

• Architect and optimize solutions for endpoint management, such as Azure Virtual Desktop, Windows 365, Windows Auto Pilot, macOS and Jamf
• Integrate MDMs with other Microsoft, Apple, and Third-Party Cloud services.
• Provide advanced support and troubleshooting for Intune related issues using GenAI and Copilot.
• Stay updated on Microsoft and Apple.Recommend new tools for endpoint management and security.
• Design, implement, and manage provisioning workflows, and endpoint management systems including Jamf, BigFix, SCCM, and Intune.
• Develop automation and integration workflows to support the enterprise client management strategy.
• Automate repetitive tasks to improve efficiency and reduce manual intervention.
• Create and manage conditional access and Intune or Jamf configuration policies for client endpoints. Test and validate new hardware.
• Manage IT systems to enhance user experience and workflows.
• Recommend innovative solutions through POCs, collaborating with cross-functional teams on IT projects.
• Act as a technical evangelist for Windows and Apple platforms to provide guidance and training for team members.
• Maintain documentation for supported applications and scripts.
• Implement security updates and new releases for applications across workstation platforms.
• Serve as the final technical escalation point for support teams in the APAC region.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Extensive hands-on experience with Jamf, macOS, Microsoft Intune, Entra ID, Windows Auto Pilot, Windows Hello for Business, and GenAI.
•Experience integrating Intune and Jamf with other applications and cloud services.
•Experience working with a shift-based, geographically distributed team is preferred
•Hands on experience developing and automating solutions in the endpoint space
•Experience using vulnerability assessment tools like Qualys, Fortify, Appscan or other assessment tools preferred
•Expertise in PowerShell or other scripting languages

• A bachelors degree in computer science or related technical discipline is required.
• 7-10 years of work experience in engineering function supporting Endpoint compute and Infrastructure environment.
• Technical hands-on skills with workstation deployment and configuration technology stacks like Bigfix, SCCM, Intune, JAMF. Implementing in a highly secure environment is a plus
• Extensive experience in troubleshooting hardware and software problems.
• Experience with network infrastructure LAN, WAN, Wi-Fi.
• Team player and passionate for contributing to a culture of innovation and flawless execution.
• Demonstrated ability to drive technical initiatives and identify opportunities for improving end user technology.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.