Senior Network Engineer IS, Voice Automation and Provisioning, Virtual

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Strong expertise in Cisco voice migration and deployment on Cisco CUCM. This role focuses on designing, provisioning, and implementing enterprise Cisco VoIP-based telecommunications systems within a large healthcare environment. The ideal candidate will have programming and Development approach and mindset, Experience in bulk phone provisioning, site design, Cisco Call Handler configurations, and voicemail setup, ensuring smooth migrations and deployments across the organization. This role will morph into Full Cisco Devnet Voice Automation engineering role. Experience with Python Scripting and automation on CUCM Platform is a must.
 

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock (within 75 miles)
• Texas: Levelland (within 75 miles)
• Texas: Plainview (within 75 miles)

Please note the following important details regarding this position:

• This posting includes multiple openings of the Senior Network Engineer IS, Voice Automation and Provisioning

Essential Functions:

Migration & Deployment Expertise:

• Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration (BAT)
• Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards
• Configure and optimize Cisco Call Handlers and voicemail systems for new and migrated environments
• Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support

Telecom Design & Standards:

• Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments
• Ensure compliance with regulatory and security requirements during migrations and deployments

Troubleshooting & Support:

• Perform advanced troubleshooting for voice infrastructure issues during and after migrations
• Collaborate with cross-functional teams to resolve complex technical challenges quickly

Documentation & Process Improvement:

• Create detailed documentation for provisioning, migration workflows, and configuration standards
• Identify opportunities for automation and process optimization in deployment activities

Collaboration & Customer Service:

• Partner with business leaders and stakeholders to align migration strategies with organizational goals
• Provide exceptional customer service and maintain a professional, collaborative approach

Monitoring and Optimization:

• Spearhead monitoring, diagnosing, and optimizing network systems
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies

Change Control & Incident and Request Management:

• Ensure adherence to change management policies for thorough documentation and compliance
• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experienced in automation, specifically related to deployment, recovery, or other manual processes
• Experienced with n-tier solutions.
• Experienced with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experienced with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experienced leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experienced with leveraging data and metrics to drive behavior, process, and priority decisions
• Experienced with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experienced in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• 6 or more years preferred
• Experience in a Healthcare environment
• Cisco certifications such as CCNP Collaboration or equivalent
• 5+ years of experience supporting enterprise Cisco voice platforms
• Demonstrated experience leading and supporting large-scale migrations and deployments of Cisco VoIP solutions (10k+Endpoints)
• Hands-on expertise with Cisco collaboration platforms, including CUCM, Unity Connection, CUBE, and Emergency Responder
• Experience with Oracle SBCs, Microsoft Teams Direct Routing, Avaya, and Genesys
• Solid understanding of Cisco call handlers, voicemail configuration, and dial plan design
• Strong working knowledge of bulk provisioning tools, RTMT, and troubleshooting critical CUCM services
• Experience with automation tools and scripting for Cisco Unified Communications Manager (UCM)
• Proven developer/programmer background, with hands-on experience writing and maintaining code to automate processes and solve technical challenges
• Proven experience collaborating with diverse, multicultural teams across multiple geographic locations
• Exceptional verbal and written communication skills, with the ability to create clear and accurate documentation
• Proven ability to manage multiple priorities and adapt quickly in a fast-paced, dynamic environment
• Strong analytical, problem-solving, and critical thinking skills, with a proactive approach to resolving complex issues

Salary Range by Location: 

• AK: Anchorage: Min: $61.31, Max: $104.39 
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82 
• California: Humboldt: Min: $63.91, Max: $108.82  
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09 
• California: Southern California: Min: $63.91, Max: $108.82 
• Montana: Except Great Falls: Min: $49.36, Max: $84.05 
• Montana: Great Falls: Min: $46.76, Max: $79.62 
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32 
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39 
• Texas – Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62 
• Washington: Western: Min: $63.91, Max: $108.82 
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39 
• Washington: Clark County: Min: $61.31, Max: $104.39 
• Washington: Eastern: Min: $54.56, Max: $92.89 
• Washington: Southeastern: Min: $57.16, Max: $97.32 

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.