The company is a global technology services company with a rapidly expanding footprint in the US. As an AWS Premier Tier services partner with over 700 in-house engineers, we are looking to continue growing adding a Site Reliability Engineer to lead our delivery for customers looking to migrate to AWS & GCP.
Commit provides cloud managed services to large Hi-Tech and Enterprise customers. The position is technological and a central axis in the cloud unit.
As part of the job you will:
- Working with customers to understand how they use GCP services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during GCP critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure internal knowledge reference pages are updated.
- Identify opportunities for improvement (can assist with other teams).
The SRE must have significant experience in Cloud Provider MSP/partner, just like us, experienced with:
- Monitoring enhancements for managed services customers
- Main POC for the customer
- Track & execute planned activities: DR drills, restore drills, customer-specific activities.
- Technical point of escalation for support cases.
- A drive to dig into the details of a system or process to solve customer problems.
- Some college experience in a technical field.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast-paced support environment.
- Experience building or hosting a website.
- Known as the go-to person in your family for technology related questions.
- Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools.