Network Engineer Tier II

About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market.  RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of private equity. RKON is looking for ambitious professionals to join our award-winning team. We have a proven track record for finding and developing top talent with people that believe they can achieve something greater. We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers. 

The Tier 2 Network Engineer is responsible for providing advanced technical support to resolve complex network issues and ensure optimal performance of network infrastructure. This role involves troubleshooting, maintaining, and optimizing network systems, as well as collaborating with Tier 1 support teams and other technical departments. The Tier 2 Engineer will handle escalated issues, participate in network improvement projects, and provide mentoring to Tier 1 engineers. 
 

Key Responsibilities

Troubleshooting & Support: 

• Ensure compliance with industry standards, company policies, and regulatory requirements for network infrastructure. 
• Implement and maintain network security measures such as firewall configurations, VPNs, and security patches. 

Security & Compliance: 

• Coordinate with external vendors for advanced troubleshooting and equipment replacement. 
• Work closely with Tier 1 engineers, providing guidance, mentoring, and training as needed. 

Collaboration & Training: 

• Provide detailed reports and updates to management on network health, issues, and performance metrics. 
• Create and maintain accurate network documentation, including network diagrams, configuration guides, and troubleshooting procedures. 

Documentation & Reporting: 

• Ensure seamless integration of new systems with existing networks. 
• Collaborate with cross-functional teams on network upgrades, expansions, and migrations. 
• Assist in the design, implementation, and maintenance of new network infrastructure projects. 

Project Support: 

• Assist with incident and problem management, including documenting and escalating major incidents. 
• Conduct routine network maintenance, including firmware upgrades, patch management, and configuration updates. 
• Monitor network performance to ensure reliability and optimal functionality. 

Network Maintenance & Monitoring: 

• Provide root cause analysis for critical issues and implement permanent fixes. 
• Diagnose and resolve advanced problems related to network hardware, software, and connectivity (e.g., wireless access points, switches, firewalls, VPNs). 
• Resolve escalated network-related issues from Tier 1 support. 

Ideal Candidate profile:

• 3-5 years of experience in network administration, support, or engineering roles. 
• Experience with LAN/WAN, VPNs, and various network protocols (e.g., TCP/IP, DNS, DHCP). 
• Strong understanding of network hardware, including routers, switches, firewalls, and wireless technologies. 
• Proficiency in network troubleshooting tools such as Wireshark, LogicMonitor, SolarWinds, or similar. 
• Familiarity with network security best practices and technologies (e.g., firewall rules, IPS/IDS, VPNs). 
• Excellent communication and problem-solving skills. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Availability for on-call support rotation or shift work as needed. 

Education/Certification Requirements:

• CompTIA Network+ 
• Associate certification in Cisco, Check Point, Juniper, Palo Alto or Fortinet 
• Professional certification in Cisco, Check Point, Juniper, Palo Alto or Fortinet 
   

Compensation: The base salary range for this position is $80,000- $100,000. This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, RKON provides a benefits package that includes health insurance (medical, dental, vision, life, and long and short-term disability insurance); flexible time off; and a 401(k) Plan with employer match to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.