Junior IT Support Engineer

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe.

We are looking for a motivated and technically minded individual to join our growing IT team. In this role, you will provide first-line technical support to internal users, assist in maintaining IT systems and infrastructure, and help ensure smooth daily operations across the organisation.

This is an excellent opportunity for someone early in their IT career who is eager to learn, grow their technical skills, and gain hands-on experience in a dynamic environment.

Key Responsibilities

• Serve as the first point of contact for IT support requests (via email, chat, or ticketing system).
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Set up and configure laptops, mobile devices, and peripherals.
• Assist in user account management (Active Directory, Office 365, etc.).
• Assist with onboarding/offboarding of employees and IT asset management.
• Install, update, and maintain standard applications and operating systems.
• Support meeting room technology, printers, and video conferencing systems.
• Maintain accurate documentation of incidents, configurations, and procedures.
• Contribute to continuous improvement of IT processes and user experience.

• Bachelor's or Master's degree from a Top 200 Global University in a technical or scientific subject such as engineering, computer science, physics or mathematics, with a First or 2:1.
• Strong understanding of macOS and Windows operating systems.
• Familiarity with Microsoft 365, Google Workspace, or similar productivity tools.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.
• Strong attention to detail and a proactive, customer-focused attitude.
• Ability to prioritize tasks and work effectively under guidance.

Nice to Have

• Experience in an IT support or helpdesk environment (internship experience also considered).
• Understanding of Active Directory, Azure AD, or Intune.
• Basic scripting or automation knowledge (PowerShell, Bash, Python).
• Experience with ticketing systems (e.g., Jira, Zendesk, Freshservice).
• Awareness of security and operational best practices and frameworks (e.g. ISO27001, SOC2)