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IT Support Specialist

Liviti
Full-time
Remote
Remote & Freelance

This is a remote position.

About the Role:
The IT Support Specialist is responsible for supporting the organization’s IT landscape from a systems and integrations perspective. Operating remotely, this role focuses on application troubleshooting, API integrations, automation workflows, and user support. T

Key Responsibilities:

  1. Remote Systems Support & Maintenance

    • Resolve support tickets related to software applications, system performance, and security updates.

    • Manage and maintain user accounts, permissions, and access controls across various platforms, including Google Workspace and Microsoft 365.

  2. Application Integrations & Automation

    • Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to streamline workflows.

    • Leverage automation platforms like Make.com and Zapier for process optimization and data synchronization.

    • Integrate AI-driven productivity solutions (e.g., Avoma, Fireflies.ai) and ensure compatibility with existing systems.

  3. User Onboarding, Training & Documentation

    • Provide remote onboarding support, ensuring users have the necessary credentials, system access, and security training.

    • Create and maintain user guides, FAQs, and internal knowledge bases to facilitate self-service support and ongoing learning.

  4. Tool & Platform Administration

    • Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho).

    • Assist with the adoption and integration of tools like GoHighLevel and web-based platforms, applying basic web development knowledge when required.

  5. Collaboration & Communication

    • Coordinate with the onsite IT team to ensure consistency in processes, standards, and user experiences.

    • Communicate effectively with internal stakeholders to gather requirements, provide updates, and address concerns related to IT systems and integrations.

  6. Project & Task Management

    • Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects.

    • Continuously review and refine IT processes to improve efficiency, reliability, and user satisfaction.



Requirements:

  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.

  • 2+ years of relevant IT experience.

  • Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).

  • Experience with CRM platforms (e.g., Zoho) and telephony systems.

  • Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.

  • Strong communication, problem-solving, and organizational skills.

  • Basic web development skills (HTML/CSS/JS) considered a plus.