IT Support Engineer [Onsite - Bromley]

The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio!

Location: London, Bromley (on-site)

ABOUT THE ROLE:

With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation.

Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role, our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity.

This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio.

WHAT YOU’LL DO:

• Provide high-quality 1st and 2nd line support for IT incidents and service requests.

• Diagnose and resolve hardware, software, and user issues, escalating where needed.

• Take ownership of tickets through to resolution within agreed SLAs.

• Support and maintain the studio’s end-user computing environment.

• Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals.

• Work closely with the wider IT team to resolve issues and improve support processes.

• Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates.

• Help educate users on best practices and reduce avoidable support requests.

• Produce clear documentation where needed.

• Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio.

• Provide offsite support when required, including occasional national and international travel.

WHAT YOU'LL NEED TO SUCCEED:

• 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment.

• Strong written and verbal communication skills, with the ability to explain technical issues clearly.

• An approachable, service-focused manner.

• Strong troubleshooting and fault-finding skills across hardware and software.

• Self-motivation, adaptability, and a positive, can-do attitude.

• Experience working independently and as part of a team.

• A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time.

TECHNICAL SKILLS:

• Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers.

• Experience building, diagnosing, and repairing desktop hardware.

• Experience supporting Microsoft Windows environments.

• Experience supporting Microsoft Office / Microsoft 365 productivity tools.

• Basic networking knowledge.

• Familiarity with service desk or ticketing systems.

DESIRABLE:

• Experience supporting game development, creative studios, or other high-performance user environments.

• Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups.

• Experience with Active Directory, Entra, or other identity management tools.

• Experience with service desk software and asset management processes.

• Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS.

• An interest in games, games technology, or PC hardware.

WHAT WE CAN OFFER:

Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:

• Enhanced Private Pension Scheme

• Private Medical Insurance

• Group Life Assurance

• Competitive holiday + studio wide closures in summer and winter

• Gym Membership Allowance

• Free Eye Tests

• Free on-site parking

• Electric Car Scheme

• Season Ticket Loans

A FRIENDLY NOTE FROM THE RECRUITMENT TEAM:

Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.