IT Support Engineer (2nd/3rd Line)

• Job Title: IT Support Engineer (2nd/3rd Line)
• Type: Full Time, Permanent
• Salary: £35,000
• Location: LondonEnergy EcoPark, Edmonton

About LondonEnergy:

LondonEnergy operates the second largest waste contract in the UK, handling and processing nearly 750,000 tonnes of London’s waste every year. We have a dedicated team of people working across our various North London sites, making a positive difference to the environment and the local community.

By processing household waste at our facility, we produce enough waste from energy to power 80,000 homes every year and recycle 70% of items through our Reuse and Recycling Centres.

About the role:

As the 2nd/3rd Line IT Support Engineer, you will be crucial in implementing and supporting IT systems across the organisation. You will be part of a dynamic IT team, responsible for managing and supporting over 400 users across seven locations in London. Your experience in IT support within a fast-paced environment will be key, particularly in managing a hybrid IT estate that includes both on-premises and cloud technologies.

You will also be required to collaborate with third-party IT contractors to ensure system installation, maintenance, and support as required, contributing to the overall IT roadmap for secure and efficient operations. This role also includes some information security officer duties with training and progression.

Responsibilities:

Day to day, you will be working within the ITIL V4 Framework, ensuring IT policies, procedures, and processes are followed.

Key duties include:

• Work within the ITIL V4 Framework
• Incident management and service request fulfilment
• Support private cloud infrastructure VMware 7.X/8.X
• Provide Microsoft 365 Dynamics 365 support
• Administer Exchange Online and Active Directory and Azure cloud portal
• Manage Access Control (Paxton), SharePoint, OneDrive, and Email Security (Mimecast & Ironscales)
• Handle Helpdesk Tickets (GoTo Resolve / Halo)
• Administer Windows Server and Mobile Device Management (GoTo Resolve MDM)
• Support installation and the maintenance of EDR/Anti-virus (Sophos)
• Troubleshoot network issues (TCP/IP, Cisco/Extreme network devices)

• Experience Collaborating with third-party contractors to deliver IT architecture, installation and escalating additional IT support.
• Experience delivering IT Engineering projects.
• Experience resolving IT incidents and fulfil IT requests through the service desk.
• Experience in 2nd Line IT Engineering and support.
• IT training, certification and (or) degree.
• Drivers license.

• Private Medical & Life Insurance
• Company Pension Scheme
• Annual Leave Package
• Employee Recognition Scheme
• Access to Employee Assistance Programme (EAP)
• + Many more benefits 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.