HVAC Technician Team Lead
Logan A/C & Heat ServicesHVAC Technician Team Lead
Logan A/C & Heat Services
Columbus, OH 43204
Starting at $32 an hour
Logan A/C & Heat Services in Columbus, OH, is looking to hire an experienced HVAC Technician Team Lead.
We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing, and continuous opportunities for growth.
Key Responsibilities:
- Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
- Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and the Service Sales Leader in strategy meetings every Thursday.
- Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
- Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
- Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.
- Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.
- Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
- After-Hours Commitment: Be part of the on-call rotation for after-hours support.
Growth Expectations:
- Develop as a team motivator and effective leader.
- Refine time management and productivity strategies.
- Establish structured processes for different service call types.
- Build technical proficiency in all products Logan Services offers.
- Serve as a mentor for less experienced technicians.
Competencies:
- Adaptability: Flexibility to adjust to new challenges and provide support where needed.
- Initiative: Resourcefulness to take action independently.
- Effective Communication: Clearly convey necessary information to teammates, customers, and leadership.
- Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions.
- Leadership: Strong ability to inspire and guide team members toward shared goals.
- Positive Attitude: Consistently demonstrates a collaborative, can-do approach.
Experience & Qualifications:
- Experience: 3+ years in residential HVAC service.
- Track Record: Proven success in service dollar and sales generation.
- Technical Aptitude: Advanced understanding of HVAC systems and principles.
- Certifications: EPA certification required.
- Communication Skills: Strong written, verbal, and interpersonal skills.
Physical Requirements:
- Ability to stand, walk, bend, crouch, and drive for extended periods.
- Must be able to work in varying environmental conditions and safely handle hazardous materials.
Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.
Our PARTE Values:
- P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
- A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
- R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
- T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more- delivering the best for our customers, our company, and each other.
- E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!
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