DescriptionPatrique Mercier Recruitment is excited to announce an outstanding opportunity for a German Speaking IT Support Specialist to join our dynamic team in a fully remote setting from anywhere in Greece! As a leading recruitment agency, we are dedicated to connecting skilled professionals with outstanding employers. In this role, you will provide exceptional technical support and customer assistance to German-speaking clients across various industries, including IT, telecommunications, and e-commerce. Your role will be pivotal in ensuring customer satisfaction through effective troubleshooting and clear communication. If you are a tech-savvy individual with a passion for customer service, we encourage you to apply and take the next step in your career with us!
Responsibilities
- Deliver high-quality technical support to German-speaking clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues promptly and efficiently.
- Ensure a positive customer experience by providing outstanding service and support.
- Document all support interactions and resolutions in the ticketing system accurately.
- Assist clients with software installations, configurations, and updates.
- Collaborate with team members to escalate and resolve complex technical issues.
- Educate clients on product features and provide guidance on best practices.
Requirements - Fluency in German and a strong proficiency in English.
- Previous experience in IT support or a similar technical role is advantageous.
- Strong analytical and problem-solving abilities.
- Excellent communication and customer service skills.
- Able to work independently in a remote environment and collaboratively within a team.
- Familiarity with common operating systems, software applications, and remote support tools.
- Experience in technology sectors such as IT or telecommunications is a plus.
Benefits - Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work-CertifiedΒ Company.