Estate Facilities Manager
OCS GroupOCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift pattern: Monday to Friday 08:30 - 17:30
OCS are proudly delivering facilities management services to Shaftesbury Capital since 2009 and have recently expanded our portfolio to include services to the world famous Carnaby, Soho and Chinatown.
The Estate Facilities Manager will be the key point of contact on one of these key estates. This role will be responsible for leading the team to deliver excellence through strategic direction, innovation, and stakeholder engagement.
This is a role responsible for leading the delivery of all facilities management services across this complex, dynamic and fast-paced destinations portfolio, to include but not limited to hard and soft services, health and safety and compliance.
Key responsibilities:
- To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s)
- Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week.
- Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required
- Attend weekly FM team meetings to review progress against operational and business objectives
- Attend two weekly client meetings to report on all objectives.
- Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe
- Collate quarterly security incident information and submit to the client as required
- Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe
- Provide work permits and permission to access permits for any non contractual and high risk works
- To be responsible for Health and Safety compliance on site, and the maintenance of records
- To proactively manage risk and deal with insurance issues and claims on site
- Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant.
- Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs.
- Undertake all vacant property checks and carry out duties such as flushing regimes and removing post
- Ensure procurement is carried out in line with company policy.
The ideal candidate should meet the following criteria:
- Experience within a Facilities Management/Building/Property Management based role is essential
- Experience working with service charges is also essential as this is a key part of this role
- Experience and understanding of health and safety regulations and compliance
- Strong communication and ability to build relationships with internal and external stakeholders, including tenants and landlords
- Experience within a similar role where financial responsibility has been key
- Experience managing a diverse & high profile portfolio within Facilities Management
- Understand the Industry and how stakeholders function
- Understand the basics of the investment market
- Knowledge of legislation relating to property management
- Develop an understanding of how to build and maintain client, supplier and tenant/customer relationships
- Understanding of key issues to be noted on property inspections
- Understand the principles of service charges, VAT and banking
- Understand the principles of contract law and TUPE
- Know and be able to apply legislation and policies relating to Health and Safety and Environmental protection
- Understand insurance relating to buildings and the FSA regulations
- Effective communicator both verbally and in writing
- Must have Right to Work in the UK
- Chinese / Mandarin speaking is preferred but not essential for this role
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.