Data Center Technician

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!

Hardware & Rack Operations:

• Install, remove, and replace: Servers (rack mount and blade), Network devices (switches, routers, firewalls), Storage arrays
• Identify hardware components: CPUs, RAM, NICs, HBAs, power supplies, disks
• Perform rack & stack following standard layouts and weight distribution
• Basic troubleshooting of failed components (LED codes, error indicators)

Cabling & Physical Connectivity

• Install and manage: Fiber (LC, SC) and copper (Cat5e/Cat6/Cat6a)
• Follow labeling standards and structured cabling practices
• Trace cables end to end using documentation or tone testers
• Maintain airflow and cable management (front to back discipline)

Power & Environmental Systems

• Safely work with: A/B power feeds, PDUs (intelligent and basic)
• Understand power concepts: Single phase vs three phase (basic), Voltage, amperage, load balancing (foundational)
• Identify and escalate environmental issues: Hot spots, Humidity or temperature alarms

Network & System Basics

• Basic understanding of: IP addressing (IPv4 fundamentals), VLAN concepts, Link lights and port statuses
• Connect devices to correct: Switch ports, Redundant network paths
• Console into devices when instructed (serial, iLO, DRAC, IPMI)
• Incident Response & Troubleshooting
• Follow runbooks and SOPs with minimal supervision
• Perform guided troubleshooting: Power cycle equipment safely, Replace FRUs (Field Replaceable Units), Verify restoration of service indicators
• Know when to escalate to L3 / remote engineers

Ticketing & Documentation

• Update tickets accurately with: Actions taken, Timestamps, Photos (rack, serial numbers, cabling)
• Follow change management procedures
• Maintain attention to detail during audits and inventory checks

Customer & Remote Support Interaction

• Act as hands and eyes for remote engineers
• Communicate clearly over: Ticket systems, Phone or chat during live incidents

Data Center Safety

• Follow ESD (Electrostatic Discharge) procedures
• Safe lifting practices (servers, UPS components)
• Awareness of: Electrical hazards, Locked cages and access controls

Requirements:

• Experience with data center hardware installation, removal, and replacement
• Knowledge of rack and stack operations for servers, network devices, and storage systems
• Familiarity with fiber and copper cabling, cable management, and labeling standards
• Basic understanding of power systems, including A/B feeds, PDUs, and load balancing
• Foundational networking knowledge, including IP addressing, VLANs, and port connectivity
• Experience with console access tools such as iLO, DRAC, IPMI, and serial console
• Ability to follow runbooks, troubleshoot issues, and escalate when needed
• Strong ticketing and documentation skills
• Understanding of ESD procedures and data center safety practices

*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

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