JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Facilities Manager
JLL Engineering Services - Workplace Management Division
Site based Monday to Friday 08.00 – 17.00 at Pathology Client based in Blackfriars
Company Overview
We are seeking an experienced Assistant Facilities Manager with strong leadership capabilities to join our dynamic team. The successful candidate will support the Facilities Manager in delivering exceptional hard and soft services across our client portfolio while leading and developing a team of facilities professionals. This role requires a versatile leader who can balance technical expertise with strong people management skills, HR responsibilities, and operational oversight to ensure optimal facility performance and client satisfaction.
Key Responsibilities
Leadership & Team Management
Lead, manage, and develop a team of facilities coordinators, technicians, and support staff
Create and manage staff rotas ensuring optimal coverage across all shifts and services
Conduct regular performance reviews, provide coaching, and support career development initiatives
Lead team meetings and facilitate effective communication across all operational areas
Motivate and inspire team members to achieve excellence in service delivery
Manage resource allocation and workforce planning to meet operational demands
HR & Payroll Management
Oversee HR processes including recruitment, onboarding, and disciplinary procedures in accordance with JLL policies
Manage payroll administration and resolve payroll queries using Timegate system processes
Ensure accurate time recording, approval of timesheets, and compliance with Timegate procedures
Handle absence management, holiday planning, and resolve staff scheduling conflicts
Support grievance and disciplinary procedures as required
Maintain accurate HR records and ensure compliance with employment legislation
Hard Services Management
Assist in the oversight of mechanical, electrical, and building fabric maintenance
Support the implementation of planned preventative maintenance (PPM) programs
Monitor building management systems (BMS) and coordinate responses to technical issues
Ensure compliance with relevant building regulations and technical standards
Participate in energy efficiency initiatives and sustainability projects
Lead technical teams in emergency response situations
Soft Services Management
Coordinate cleaning, security, reception, and catering services
Manage waste management and recycling programs
Oversee space planning and utilisation
Monitor service level agreements (SLAs) for all contracted services
Conduct regular quality audits of services provisions
Manage soft services teams and ensure consistent service delivery
General Management & Operations
Support the Facilities Manager in strategic planning and day-to-day operations
Assist with budget preparation, monitor expenditure, and manage cost control initiatives
Maintain accurate records using CAFM systems and ensure data integrity
Develop and maintain strong relationships with clients, contractors, and stakeholders
Respond to and resolve facilities-related queries and incidents
Ensure compliance with health, safety, and environmental regulations
Lead continuous improvement initiatives and drive operational excellence
Qualifications & Experience
Essential Requirements
Minimum 5-7 years' experience in facilities management, with demonstrable experience in both hard and soft services
Proven team leadership experience managing 5-10+ direct reports
Experience with HR processes, people management responsibilities, and workforce planning
Familiarity with workforce management systems, preferably Timegate
Strong technical understanding of building systems and maintenance requirements
Experience managing service contractors and in-house teams
Working knowledge of health and safety legislation and compliance requirements
Proficiency with CAFM systems and Microsoft Office applications
Desirable Qualifications
IOSH Managing Safely certification (or willingness to obtain)
Relevant facilities management qualification (BIFM, CIBSE, or equivalent)
Skills & Attributes
Leadership & Management
Strong leadership presence with ability to motivate and inspire teams
Proven conflict resolution and employee relations skills
Strategic thinking with operational execution capabilities
Effective delegation and empowerment of team members
Change management and transformation experience
Technical & Operational
Excellent communication and interpersonal skills
Strong problem-solving abilities and proactive approach
Effective time management and prioritization skills
Customer service orientation with commitment to excellence
Ability to work under pressure and manage multiple priorities
Commercial awareness and budget management skills
Experience resolving HR and payroll issues
Demonstrated ability to manage complex staff rotas and resource allocation
What We Offer
Competitive salary and benefits package
Comprehensive training and development opportunities
Career progression within JLL's global network
Opportunity to work with leading clients across diverse sectors
Supportive team environment focused on innovation and excellence
This role is perfect for an ambitious facilities professional ready to take the next step in their leadership journey while making a significant impact on our operational excellence and team development.
Location:
On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.