Assistant Facilities Manager

Location: London based sites

Salary: £43,000 per annum + OT

Working Hours: Monday to Friday 8:00 to 17:00

Contract Type: Permanent Full Time 

Benefits: 25 days annual leave + Bank Holidays, Company Sick Pay, plus access to our Flex Benefits scheme with a range of discounts and more!

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

The Assistant Facilities Manager will assist in overseeing all facilities management services, managing both hard and soft services operations in our client’s high-profile London buildings. This role will be a high-profile position and will include a significant amount of customer interaction such as attending building user group meetings and regular floor walks. The position also involves day to day management of a team of site-based staff and liaison with building occupants and EMCOR management.

The Assistant Facilities Manager will play a key role in the operational management of the FM delivery to ensure the required standards are met and achieved according to the contract service level agreements (including the management and supervision of all work carried out by subcontractors).

What you'll do:

• Provide the facilities managers with day-to-day support and deputise for them due to planned / unplanned absence.
• Help deploy on site FM team appropriately to ensure service is delivered in line with the agreed SLA.
• Ensure all reactive and planned maintenance tasks are conducted according to the requisite standards across the site and are completed in line with the contract service level agreements via Agility.
• Establish and develop strong working relations with senior building users, including Ministers and their teams, to ensure services are delivered to their specific standards and requirements.
• Manage sub-contractors effectively to ensure all procedures are adhered to and work is carried out in a safe and compliant manner, including issuing permits to work.
• Ensure planned preventive maintenance programmes are up to date and meet the contract specification.
• Ensure site team schedules are up to date and meet the contract specification.
• Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment of the services provided, sharing knowledge of key contacts across the larger team.
• Maintain accurate site administration and statutory compliance files.
• Management and close supervision of site-based EMCOR staff.
• Ensure correct skill & competence levels of site-based team to meet the contract scope.
• Maintain the correct skills and competence levels of the site-based team to meet the contract scope and EMCOR rules and procedures.
• Ensure minimum manning levels are maintained to ensure operational delivery at all times.
• Maintain accurate site log books in accordance with EMCOR’s integrated management system.
• Be conversant with all statutory compliance processes and procedures and ensure compliance across the site.
• Promote by example EMCOR’s values in all activities.
• Perform the role of Deputy Incident Control Officer (DICO) in the event of an emergency and maintain business continuity plans for the site.
• To support, manage and promote Health Safety and Environment including risk management processes in conjunction with the companies HSE&Q team, regularly monitor the safety performance of all service aspects and identify areas for improvement.
• Ensure regular team meetings to cascade information from management meetings.
• Play key role in ad hoc duties such as business continuity, building evacuation procedures and EMCOR business development showcase visits to site.
• Provide monthly MI reports from the Agility system, ensuring completion of all auditing requirements such as safety culture assessments and customer satisfaction surveys.
• Identify and implement operational improvements to ensure the continued provision of high quality service to customers, working where necessary with Senior Managers to develop plans for expanding and enhancing the value of EMCOR’s business.
• Ensure full compliance with the EMCOR PPE mandate, to also include correct uniform is worn at all times.
• Responsibility for assisting with all functions of building management. Statutory compliance. Managing and achieving KPI’s. Contractor control. Overseeing correct and efficient deployment of resources across main service streams including cleaning, reception and security
• Attend the training programs prescribed by EMCOR.
• Perform the clerical duties as required by the job.
• Support and develop the “one team” approach across all service lines to ensure maximum value is achieved from the FM offering.
• Provide support to the wider DH Estate as required.

Who you'll be:

• Experience in delivering FM services in a corporate office environment is essential.
• Preparation and submission of management information for monthly reporting.
• Be conversant with all statutory compliance processes and procedures.
• Ensure that all EMCOR policies, procedures and standards are in place and adhered too.
• Act as client liaison for EMCOR developing relationship working towards account development.
• Operate to the highest possible standards in relation to H&S compliance at all times for own and building users welfare.
• Oversee the delivery of energy policy with regard to best practise facilities management.
• Support all energy performance measurement, monitoring and management, in line with client ISO14001 requirements.
• Contribute to energy reduction targets at building level, reflective of strategic sustainability and carbon reduction targets.
• Upkeep records on the Computerised PPM System covering the service of plant and equipment