IT Support Engineer

Who We Are

Allwyn Lottery Solutions is a global leader in digital lottery and gaming solutions and a proud subsidiary of Allwyn Entertainment Group, a multinational lottery operator with a strong presence in Austria, the Czech Republic, Greece, Cyprus, and Italy.

Our mission is to make play better for all by developing cutting-edge technology that enhances player experiences, drives engagement, and maximizes returns for good causes.

What We Do

We design and deliver innovative, scalable, and secure lottery solutions that evolve with the needs of players and operators. Our flagship platform, Genesis, provides a powerful foundation for lotteries worldwide, featuring:

• Player Account Management (PAM) for secure and seamless player experiences
• Draw-Based Games (DBG) for classic lottery draws
• Nexus Aggregator & Apollo RGS for e-Instants and Fast Play™ games
• Web & mobile applications for an enhanced and modern user experience
• Command Admin Portal for streamlined operations
• Optex Promotions to reward and engage players

With a focus on cloud-based technologies, AI-driven analytics, and responsible gaming, we empower lotteries to reach new players, expand engagement, and achieve sustainable growth in an evolving digital landscape.

At Allwyn Lottery Solutions, you’ll be part of a forward-thinking, collaborative, and innovative team that is shaping the future of iLottery.

Overview: 

At Allwyn Lottery Solutions, we're not just about luck; we're about innovation, support, and excellence within technology. Our IT Services Team is the backbone that supports our users with its array of systems and cloud platforms, ensuring our operations run smoothly and efficiently. As a Cloud Technology and Procurement Analyst, you'll be more than just a team member; you'll be an ambassador for IT, playing a pivotal role in the seamless integration of our employees into our digital ecosystem and a key player helping ensure we deliver projects as we continually update our cloud infrastructure. 

Key Accountabilities and Duties:

• Triaging and resolving user requests in key systems including Office 365, Google Workspace, JAMF and the Atlassian Suite for users working mainly on Apple hardware
• Onboarding new starters with setting up accounts and hardware, through to ensuring they hit the ground running from day one with a customer-centric approach tailored to company requirements
• Involvement in key projects as the company’s network and cloud infrastructure is upgraded and enhanced
• Managing inventory and asset assignment for our team including remote hardware troubleshooting, logistic management with kit allocation and replacements delivered hand in hand with maintaining our inventory management system
• Provide in person support in our office in London and remote support as well for the remote employees in other countries/offices.
• Technical support and troubleshooting for meeting rooms/All hands meetings which are affiliated with our tech stack environment Google Workspace currently but moving to Teams.
• Administer user accounts, permissions, and access controls in various business systems like Active Directory.
• Stay up-to-date with new technologies and services that could improve IT operations.
• Ability to cooperate with third party vendors in order to stabilize the lifecycle of our hardware equipment.

Minimum Qualifications

• University level degree (at postgraduate level is a plus) in Computer Science, Information Technology or relevant field of study
• Excellent oral and written communication skills
• Excellent presentation skills
• Excellent command  of  English language 

Minimum Experience

• A solid background in IT and have worked at least 5 years in an IT-related area.
• Experience with macOS and cloud collaboration tools such as O365, JAMF, Slack and Atlassian Suite
• Familiarity with data migration tools and best practices
• Passion for IT, Technology, and for delivering high-quality end-user support
• Ability to understand and explain issues from both technical and user viewpoints
• Passionate about delivering a great user experience by taking a customer-centric approach to end-user support
• Ability to adopt a security-first posture supporting the broader IT team in delivering systems and processes to ISO27001 and WLA standards.
• Networking skills in order to troubleshoot network connectivity issues. (Tools such as Palo Alto / Cisco Meraki advantageous )
• Familiarity with cloud environments like AWS
• Familiarity with Unix commands line and bash script.
• Familiarity with using Git command tools and managing repositories on platforms like GitHub.

Required Competences

• Confident, driven and dynamic professional 
• Results orientation
• Strong problem-solving skills and attention to detail
• Self-motivated, enthusiastic, positive and the ultimate team player
• Co-Working and Collaboration
• Conflict resolution skills
• Problem solving skills
• Able to built trustworthy relationship with internal and external stakeholders
• Creating problem solving approach and analytical skills
• Ability to provide constructive Feedback
• Empathy skills, Communication (Active listening, conflict resolution), Inclusiveness 

• Decision Effectiveness
• Effective Thinking (Analytical, Forward, Conceptual)
• Growth Mindset (Manage change, Accept feedback, Resilience, Flexible behavior)

• Planning & Organization
• Passionate about quality and bringing value to the project
• Shows initiative
• Eager to learn on a constantly evolving environment - team
• Ability to prioritize and manage time effectively is important.
• Ability to work independently effectively.
• Ability to provide and maintain  documentation where this is needed.
• Ability to work collaboratively with our information security team and HR team.
• Ability to work in office at least 2 - 3 days per week

Unlock the Benefits-Discover What's in for you:

• Be part of a dynamic team with enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you and your family
• Well-being allowance
• Monthly lunch allowance
• Developmental 360° feedback framework
• Unlimited Training options and tools
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements (fully remote/hybrid)

• Modern workspace environment

• Apple equipment and top-notch office technology to support our hybrid working

Allwyn Lottery Solutions is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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