Data Center Technician - Ashburn, VA
Msccn
Full-time
On-site
Ashburn, Virginia, United States
$58,000 - $88,000 USD yearly
Data Center Operations
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests
Initiates project meetings, including capturing and distributing notes and action items
Understands the approval process and determines timelines for orders that have been expedited or requires negotiation
Determines when to approve custom orders and amends for labor hours and material costs, if required
Coordinates the review of eligibility approvals in in the system
Provides weekly queue management activity reports and metrics to supervisor
Oversees completion of necessary reporting, manages ad-hoc reporting requests
Supports internal/external audits on request by management
Coordinates reviews and/or approvals of work order permits
Updates local asset databases and other systems
Creates/Supports reporting to customers (e.g. power or access)
Installations
Acts as a highly skilled subject matter support expert for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets and cable management/support systems
Provides guidance and subject matter expertise to support large-scale installations
Coordinates complex installations and challenges related to customer installs and/or requests
Cross Connects
Supports complex data center cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testing
Identifies cost savings opportunities and makes recommendations to leaders
Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.)
Acts as a SME support lead for all cross-connect installs, terminations, testing and modifications
Testing / Troubleshooting
Utilizes advanced troubleshooting ability to lead fault resolution
Assures timely calibration and repairs on (testing) equipment
Stakeholder Partnership
Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
Supports and maintains relationships with internal stakeholders for cross functional work
Provides guidance to more junior team members on coordinating activity with internal stakeholders
Supports security team by dispatching contractors outside standard security office hours
Customer Management
Supports customer requirements/issues, especially in sensitive situations
Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers
Point of Contact (POC) for supporting complex and high profile customer requests, exceptions or escalations
Acts as a subject matter expertise support lead for customer communications on projects
Projects
Develops job plans for large installation projects using various project management tools
Contributes to vendor review and oversight with management
Training
Supports standard operating procedures and best practices to maintain a high level of service is maintained
May coach others on operations procedures and basic safety
May provide coaching and mentorship to more junior team members
Additional Qualifications/Responsibilities
Qualifications
Typically requires a high school diploma and 6+ years of equivalent work experience
The United States targeted pay range for this position in the following location is / locations are:
California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $58,000 to $88,000 per year
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.
Responsibilities
Queue Management / Reporting
Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests
Initiates project meetings, including capturing and distributing notes and action items
Understands the approval process and determines timelines for orders that have been expedited or requires negotiation
Determines when to approve custom orders and amends for labor hours and material costs, if required
Coordinates the review of eligibility approvals in in the system
Provides weekly queue management activity reports and metrics to supervisor
Oversees completion of necessary reporting, manages ad-hoc reporting requests
Supports internal/external audits on request by management
Coordinates reviews and/or approvals of work order permits
Updates local asset databases and other systems
Creates/Supports reporting to customers (e.g. power or access)
Installations
Acts as a highly skilled subject matter support expert for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets and cable management/support systems
Provides guidance and subject matter expertise to support large-scale installations
Coordinates complex installations and challenges related to customer installs and/or requests
Cross Connects
Supports complex data center cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testing
Identifies cost savings opportunities and makes recommendations to leaders
Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.)
Acts as a SME support lead for all cross-connect installs, terminations, testing and modifications
Testing / Troubleshooting
Utilizes advanced troubleshooting ability to lead fault resolution
Assures timely calibration and repairs on (testing) equipment
Stakeholder Partnership
Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
Supports and maintains relationships with internal stakeholders for cross functional work
Provides guidance to more junior team members on coordinating activity with internal stakeholders
Supports security team by dispatching contractors outside standard security office hours
Customer Management
Supports customer requirements/issues, especially in sensitive situations
Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers
Point of Contact (POC) for supporting complex and high profile customer requests, exceptions or escalations
Acts as a subject matter expertise support lead for customer communications on projects
Projects
Develops job plans for large installation projects using various project management tools
Contributes to vendor review and oversight with management
Training
Supports standard operating procedures and best practices to maintain a high level of service is maintained
May coach others on operations procedures and basic safety
May provide coaching and mentorship to more junior team members
Additional Qualifications/Responsibilities
Qualifications
Typically requires a high school diploma and 6+ years of equivalent work experience
The United States targeted pay range for this position in the following location is / locations are:
California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $58,000 to $88,000 per year
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.